RETURNS & EXCHANGES
Sizing a first bra is genuinely difficult, especially for a body that
changes month to month. So we've made exchanges free. Please read the
conditions below before ordering — by placing an order you accept them.
EXCHANGES — FREE, BOTH WAYS
You have 30 days from delivery. Email info@gentlywear.com with your
order number and the size or colour you need. We'll send a prepaid
return label and we pay the shipping on the replacement too. There is
no fee for an exchange, and this is almost always the better option.
If the size you want is out of stock, we'll tell you immediately and
you can choose another size or colour, wait for restock, or take a
full refund with no restocking fee.
REFUNDS — 40% RESTOCKING FEE
If you would rather have your money back than exchange, we accept
returns within 30 days.
Refunds are issued at 60% of the item price and you pay the return
shipping. On a $29.99 item that is a refund of $17.99, less whatever
the return postage costs you.
We're a small brand selling a hygiene-sensitive product that cannot
be resold once opened. The restocking fee is what allows us to accept
refunds at all rather than refusing them outright, and it is why
exchanges are completely free.
FINAL SALE — CANNOT BE RETURNED OR REFUNDED
For hygiene reasons, and in line with standard practice for intimate
apparel:
- Any item removed from its sealed packaging. Once the packaging is
opened the item cannot be resold and cannot be returned.
- Any item that has been worn, washed, or had its tags or hygiene
liner removed.
- Items that arrive back to us worn, stained, or with any visible
sign of wear. These are disposed of and are not eligible for
refund, return or exchange.
- Anything discounted more than 30%, bundles, buy-one-get-one items,
and gift cards.
If you need to check the fit, keep the packaging sealed until you're
confident of the size. Use our size guide first and email us if
you're unsure — we'd much rather get it right before you open it.
DAMAGED, FAULTY OR WRONG ITEM
None of the above applies. If your order arrives damaged, faulty, or
isn't what you ordered, send a photo to info@gentlywear.com within 30
days. We will replace it or refund you in full, we pay all shipping,
and there is no fee. In most cases you won't need to send anything
back.
HOW TO START
1. Email info@gentlywear.com with your order number and tell us
whether you want an exchange or a refund.
2. We reply within one business day with instructions, and a prepaid
label if you're exchanging.
3. Post it back within 14 days of receiving those instructions.
4. We inspect it on arrival and process it within 5–7 business days.
Please don't post anything back before contacting us. Unannounced
returns can't be matched to an order and can't be refunded.
REFUND METHOD AND TIMING
Refunds go back to your original payment method. Once we've processed
it, your bank may take a further 3–10 business days to show it. We
can't refund to a different card or account.
Original shipping charges are not refunded.
LOST RETURNS
Keep your proof of postage until your refund or exchange is complete.
We can't be responsible for returns that are lost in transit without
proof they were sent.
YOUR STATUTORY RIGHTS
Nothing in this policy limits your legal rights in relation to goods
that are faulty, not as described, or not fit for purpose.
