Returns & Exchanges

Sizing a first bra is genuinely hard, especially for a body that's changing month to month. If we got the size wrong, that's on us to fix — not on you to live with.

30 days, no interrogation

You have 30 days from delivery to return or exchange. We won't ask you to justify it.

The one condition

Because this is intimate apparel, returned items must be unworn, unwashed, and with the original tags and hygiene liner attached. She can absolutely try it on over a camisole or tee to check the fit. Once it's been worn against the skin or through the wash we can't take it back — that's a health rule, not a technicality, and every brand in this category has it.

Exchanging for a different size is free

This is the most common reason people write to us. Email hello@gentlywear.com with your order number and the size you need. We ship the new one and cover shipping both ways.

Refunds

Once your return reaches us we inspect it and refund your original payment method within 5–7 business days. Your bank may take a few days more to show it.

Return shipping on a straight refund (not an exchange) is paid by you — unless the item arrived damaged, defective, or wrong, in which case we pay.

Damaged or wrong item

Send us a photo. We'll ship a replacement immediately and you don't need to return the original.

How to start

Email hello@gentlywear.com with your order number. We'll reply with a return label and instructions. Please don't ship anything back before contacting us — unannounced returns are hard to match to an order.